Tippy - Routing Documents to External Systems When There Is No Primary Care Provider

Tippies can be quickly adopted with immediate workflow benefits...

• Sharing when there is no Primary Care Provider

When prescribers see patients in outpatient settings (office, clinic, etc.), a "Communications" workflow and "letter" typically is used to share findings with the primary care provider (PCP) and/or referring provider. The same workflow can be used to copy the communications letter to external systems, including the Netcare electronic health record. 

What if the patient has no PCP? Any of the following actions will result in a Netcare share:

• Emergency Provider
  The patient may have been referred from an emergency encounter, and the emergency provider can be entered as a "referring provider" before the communications activity is initiated. Communications can be routed to referring providers when there are no PCPs.
• Patient has no PCP
  Connect Care allows "Patient has no PCP" to be entered as the PCP for a patient. "Patient has no PCP" can also be selected as a letter recipient even when not set as the patient's PCP. Use of a Netcare letter template will work, but Connect Care will attempt a local print of the letter as well; this is avoidable by selecting "Print to PDF" and then not following through on the "save" part of the printing workflow.
• Copy to self
  Letters can still be routed to Netcare without primary care or referring providers identified. One can send or copy the letter to oneself (use ".ME" SmartLink in the recipients box). The letter will go to Netcare and be copied to the Connect Care prescriber's In Basket. 
  
  
  

When using letter templates that copy the information to Alberta Netcare where a primary care provider is not defined, providers should edit the default cover letter text to make it clear whether they participate in ongoing care or not. For example:

For more information:

• Manual: Shared Documents