Showing posts with label Communications. Show all posts
Showing posts with label Communications. Show all posts

Tippy - Routing Documents to External Systems When There Is No Primary Care Provider

Tippies can be quickly adopted with immediate workflow benefits...
  • Sharing when there is no Primary Care Provider
When prescribers see patients in outpatient settings (office, clinic, etc.), a "Communications" workflow and "letter" typically is used to share findings with the primary care provider (PCP) and/or referring provider. The same workflow can be used to copy the communications letter to external systems, including the Netcare electronic health record. 

What if the patient has no PCP? Any of the following actions will result in a Netcare share:
  • Emergency Provider
    The patient may have been referred from an emergency encounter, and the emergency provider can be entered as a "referring provider" before the communications activity is initiated. Communications can be routed to referring providers when there are no PCPs.
  • Patient has no PCP
    Connect Care allows "Patient has no PCP" to be entered as the PCP for a patient. "Patient has no PCP" can also be selected as a letter recipient even when not set as the patient's PCP. Use of a Netcare letter template will work, but Connect Care will attempt a local print of the letter as well; this is avoidable by selecting "Print to PDF" and then not following through on the "save" part of the printing workflow.
  • Copy to self
    Letters can still be routed to Netcare without primary care or referring providers identified. One can send or copy the letter to oneself (use ".ME" SmartLink in the recipients box). The letter will go to Netcare and be copied to the Connect Care prescriber's In Basket. 

When using letter templates that copy the information to Alberta Netcare where a primary care provider is not defined, providers should edit the default cover letter text to make it clear whether they participate in ongoing care or not. For example:


For more information:
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Tippy - Email Alerts to In Basket Status

Tippies can be quickly adopted with immediate workflow benefits...
  • Email Alerts to In Basket Status
Some Connect Care prescribers work a few weeks (e.g., inpatient service) alternating with weeks off clinical work. The clinical information system (CIS) In Basket is important to check daily when on-service, but results and other messages will be less frequent when off-service.

It can be useful to configure the CIS to provide an email alert to new, or accumulating, In Basket tasks. The alert email can go to an address of one's choice because no patient information is revealed.

To set this up, go to the "Personalize" menu within the In Basket activity in Hyperspace.


Select the "Reminder Emails" tab in the pop-up that appears.


You can set the email to use for alerts, the frequency of alerts and whether specific In Basket folders should be used to trigger alerts.
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Tippy - Copy Test Results for Notification and Delivery

Tippies can be quickly adopted with immediate workflow benefits...
  • Copy Test Results to Self or Others
Ordering prescribers can copy (CC) another prescriber at the time of ordering to ensure that the copied provider also receives the results. Connect Care prescribers always receive a copied result via In Basket. This can help locum prescribers, for example, who want to ensure that the prescriber they are covering for receives an independent copy of a key result.

Ordering prescribers can also copy (CC) themselves. This can be useful if the prescriber works in a "mixed context" (some clinical activity where Connect Care is the record of care and other activity where Connect Care is not the record of care). The copied result can be reflected, via "eDelivery", in the prescriber's external electronic medical record if that is set up as the default delivery location for that prescriber.

Clinicians who are not routinely on Connect Care may wish to copy test results to themselves. Providers are asked to identify a single primary location at which to receive results that are copied to them via Connect Care. These “copied to” results from Connect Care can only be sent to a single location.
  • Look to the bottom of the order composer that appears when entering an order for a test and find the "CC Results" section.
  • Enter or look up one or more recipients. Use of ".ME" will quickly pull in the name of the prescriber.
  • Note that one can configure the "My List" button for quickly entering one or more persons (including self) that are commonly copied.
  • Sign the order.

It is wise to test this functionality with a few tests. If the results are not routed as expected, then it may be necessary to request a change to one's default delivery location.
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