Tippies can be quickly adopted with immediate workflow benefits...
CTRL + Z = Undo
Regret is common when getting to know Connect Care text automation tools. It is easy to pick the wrong SmartPhrase, for example, and then want to pick something different. Undo is available from the editing menu just above the note or letter content being edited (just like a word processor).
It can be faster to press the control key and the letter 'z' at the same time (if using a Mac, make sure that you have the right key-mapping enabled). This CTRL-Z convention is widely followed in computer software.
If dictating (Dragon Medical One), pause and say "undo that" or "undo last action".